Assignment about two readings Example | Topics and Well Written Essays - 500 words

Around two readings - Assignment Example The east and the west conveyed easily through the exchange exercises. The inland territories were somewhat standoffish from this holding. The ocean kept the states joined together and a similar water body washed diverse land locales with changing attributes. 2) The Roman Empire started to debilitate a sit was attacked from the north by the brutes. Spain, Italy and Suevi were attacked by the Vandals, the Quadi and the Franks individually. Their thought was not to pulverize the human progress however to appreciate the mellow atmosphere and rich oil. The Germanic attacks didn't remove the conventions of the antiquated human advancement of Europe however the perceived leverage was upset and the regions started to be involved by the Germans. The change really happened when the Moslems attacked the domain. The Prophet supplanted the Christian Faith, Moslem law and the Arab tongue additionally came by and by. The Mediterranean Sea or the Roman Lake presently transformed into the Moslem Lake. The remainder of the Europe was removed from the Mediterranean locale. (Pirenne, 25) 3) Einhard was a savage essayist who lived at the court of the King Charles I or Chalemagne, the King of the Franks. He composed numerous pieces on the King’s life and works. He applauds the King in his works and imparted a nearby attaching to him and his youngsters. Einhard expounds freely on the King including his methods of living, his treatment of his youngsters and family and his appearance, which denoted a solid nearness. He was moderate in eating and drinking. He arranged he instruction of his youngsters well and made great decisions. It is through the reports of Einhard that we come to get an appropriately nitty gritty record of King Charles’ life. He utilizes whatever insufficient information he has about language and portrays the accomplishments of the Great King Charlemagne. (Pirenne, 38-42) 4) Einhard considered King Charles or Charlemagne an extraordinary man predominantly on account of the tremendous

Organizational Intelligence Policy Essay Example | Topics and Well Written Essays - 1500 words

Hierarchical Intelligence Policy - Essay Example To stay serious and above water in such a business domain, PC and data innovation associations must leave on the quest for progressive and forward-looking procedures for making as well as for gathering, putting away, catching, sorting out, overseeing, and conveying information/information through its structure. Critically, these procedures ought to take into consideration the simple and viable recovery of required data at the helpful minutes (Ali et al., 2007). Associations should anyway value the level and nature of abilities and fitness required to create and apply such information and information the board practices and strategies. Other than the requirement for IT and PC framework administrators, supervisors, frameworks experts to be talented and have the serious edge to play out the above capacities and understand their information related goals, it is significant that powerful and expand Intelligence Organization approaches are created to guarantee forms identified with informa tion assortment, database systems’ safety efforts, information stockpiling, different information accessibility, data update, information based dynamic procedures, and information the executives preparing are pertinent as well as viable and bolster the fulfillment of authoritative and self-improvement among representatives (Ali et al., 2007). ... Authoritative insight Policy Organizational Intelligence alludes to the limit and the capacity of an association to use different procedures, ideas, strategies, and devices to accomplish data or information related capacities and procedures, including information assortment, database systems’ safety efforts, information stockpiling, various information accessibility, data update, information based dynamic procedures, and information the executives preparing (James, 1999). A sound Organizational Intelligence approach should, of most significance, layout the reasons for which the OI has been created. Initial, an Organizational Intelligence strategy ought to guarantee that an association grasps and makes profitable ends from all the information/data pertinent to its tasks and targets (James, 1999). Second, an IO should plot an organization’s capacities to utilize information, information/data to make sense out of complex business circumstances, provoking workers and admini strators to act suitably, boosting on the open doors introduced by prompt or past conditions. Third, an OI approach ought to be useful in featuring an organization’s capacity not exclusively to decipher yet in addition to follow up on applicable conditions, signs, or occasions in its condition. Fourth, an Organization Intelligence approach ought to advance the turn of events, sharing, and utilization of all data and information pertinent to an organization’s purposes by the advancement of learning by encounters and exposures. Social event Competition Intelligence As the IT and PC industry creates, it becomes fundamental that associations build up an OI approach that would guarantee the above capacities are created towards the structure of a more grounded, progressively applicable, and similarly serious Organizational

How to Build a Successful Customer Service Department

How to Build a Successful Customer Service Department ‘Happy customers are returning customers’ is a great saying every businessperson should keep in mind. If your business ensures customers use the products and services with a smile on their face, they are more likely to return and spend more on your business.But things don’t always go according to plan and customers can be dissatisfied with your business. In order to salvage the situation, your business needs a good successful customer service department. If you help your customers and fix the situation, you can win back their trust and often their wallet as well. © Shutterstock.com | Monkey Business ImagesIn this guide, you’ll be able to read about 1) the reasons a business needs a customer service department and 2) the steps you must take to build one as part of your business strategy. Hopefully by the end, you’ll also understand how to guarantee customer service success.WHY DO YOU NEED A CUSTOMER SERVICE DEPARTMENT?Many entrepreneurs and business owners still don’t put enough emphasis on customer service. This is often due to lack of understanding of the many benefits a successful customer service department will bring to the business or the brand. Customer service shouldn’t be seen in a negative light, even though your department will have to deal with some bad and negative experiences. The sooner you understand the positive value of the customer service department, the faster you’ll help your business develop and grow.What are the key benefits a customer service department will provide for your business?You’ll learn more abou t your product or service â€" no matter how much effort you’ve put on designing and developing the service or the product your business offers, things will eventually go wrong and customers won’t always enjoy what they get. But this negative feedback could often provide you with valuable information about your business and the things it offers. Customer service can receive a lot of useful information, which can then be used to develop your product and service further.Your business will be financially better off â€" a good customer service department will naturally mean extra costs for the business, as you’ll need to hire the personnel and the systems to support the unit. But in the end, your business will enjoy much more financial benefits. First, you’ll increase sales. Harris Interactive’s study found that nearly 90% of consumers stop doing business with a business if they experience bad customer service. Provide customers a good experience and they’ll keep coming back and most likely will recommend your business to their friends and family. Second, customer service department will help save your business money by resolving issues before they turn into bigger problems. Customers who’ve had a negative influence could potentially cost your business a lot of money, not just by ruining your reputation but also by suing you for any misdemeanour. With a good customer service team, you can resolve these issues immediately and avoid long-term consequences. Finally, as mentioned above, you can develop and improve your business through customer service. There is no need to organise costly focus groups regularly, as your real-life users will be able to provide feedback about your business. The ability to tweak your products will greatly enhance the financial success of your business.Today’s customers have a lot more choices at their disposal and better opportunities to share consumer experiences with others through social media. It is essential for a mod ern business to focus on customer service to ensure you provide customers more than just a service or a product. You also need to be able to tap into the positive marketing customers can help you with.A good customer service department helps your business to focus on creating unique consumer experiences. This will provide you with the above benefits and create valuable customer relationships that will last longer and continue being more profitable over time.THE KEY STEPS TO ESTABLISHING A GOOD CUSTOMER SERVICE DEPARTMENTYou should hopefully now understand the value and importance of customer service to your business. But anyone who has ever dealt with a customer service department knows there is bad service and then there is good service. While it is better to try something than do nothing, you can also damage your business further with inadequate service.How can you guarantee your customer service department becomes a success and not a hindrance to your business? Here are the key s teps you should do in order to establish a successful customer service department.Establish the function of your customer service teamBefore you get started with the foundations of building a customer service team, you need to think about its functions. Not all customer service units serve the same purpose and your objectives will help define the roles of your team in a more coherent manner.You can define the function of your department by asking the following questions:What is the main function of the department?What are the core issues it should look at?Will the department deal with sale issues?Does it look into financial queries?Is the customer service department in charge of dealing with technical problems?What are the core values of my business that should drive customer service?You might notice that certain departments in your business might already be doing certain customer service jobs. For example, your sales persons might get feedback about the product and so on.Make sure you identify these departments and help them better answer customer needs. You want everyone in your business to know about the objectives of customer service and how to direct people towards the special unit in case problems arise.Use your answers as a guide to defining objectives of your customer service department and each team member. You want the objectives to be all about improving the service.Hire the right employeesA customer service department depends more than any other department on quality workforce. If your employees are not passionate about customer service and they do not have the right skills for the job, you aren’t going to succeed in your task.The right skills will depend on the core functions you want the department to do, as well as the field your business operates in. But there are certain characteristics all customer service representatives should have.The following skills are a great starting point to keep in mind when hiring new personnel:Empathy and patien ce â€" each customer will be different and your employees need to be able to have empathy, even when the customer might be irritating. Customer service takes quite a bit of patience, as you’ll deal with customers who might be heated.Ability to adapt â€" relating to the above point of different kinds of customers, your employee must be able to adapt quickly to new situations. In addition, the problems might be slightly different each time and you need someone who can think quickly.Clear communication â€" employees must be able to discuss complicated issues in a clear and concise manner. This is especially important if the job requires helping with technical aspects of the service or the product. Your customers won’t be as acknowledged so clear communication is the key.A sound work ethic â€" customer service is among the toughest jobs in the world, as you need to stay upbeat and positive at all times. It’s not an easy job by any means and your employee must have the right work e thic.Plenty of knowledge of the field your business operates in, as well as the product and the service on offer â€" your employee must know the product and your business inside out. You’ll solve problems much quicker and provide a more confident image to the customer with appropriate knowledge.Ability to swallow one’s pride â€" it might sound cliché but the customer is always right, even when they aren’t. A great customer service person fixes customer problems without belittling them or making them feel like a fool â€" even if they were the fool!Great problem solving skills â€" another obvious point, but crucial, nonetheless. You’ll never know what type of problem your customer throws at you, so you need to be able to think fast and solve issues with speed.Some of the above skills can naturally be developed and enhanced by training. Indeed, training is a crucial part of your customer service department and you should regularly provide employees the opportunities for self-d evelopment.All the great companies invest in training both in improving knowledge about the business’ product or service as well as in developing soft kills such as being more mindful about one’s choice of words. You want your customer service department to continue reaching higher.When it comes to training, you need make sure you allow employee personalities to shine. You want people who are able to think quickly and take each customer enquire as an individual case to be solved â€" your employees should never be trained to simply read out the procedure!Don’t forget the Internet is a great treasure chest of self-development tools your employees can use as part of their training. For example, below is a great video about the keys to better communication: Above all, make sure you nurture your employees’ wellbeing. You want your employees to be able to voice their problems with a manager, you want them to feel trusted and respected, and you want them to be passionate about the work. Engaged employees will automatically provide better customer service because they care about your business.Create a solid plan for dealing with issuesYou also need to create a solid structure and procedure for solving customer complaints, feedback and questions. Structure is important because it generates more coherence and confidence within the department, which in turn will help result in better customer service. If your employees are fully aware of the procedure, then they don’t need to worry about what to do next.Coherence is essential because today’s customers aren’t going to enjoy having to wait for a reply. Many expect a customer service query to be resolved within 24 hours. Why wouldn’t you? Your customer’s life might be unexpectedly disrupted by a malfunction in your product, for instance, and you don’t want to let their disruption last for any longer than necessary.A proper game plan for answering customer queries will help the employee solve the issue mu ch quicker. They can act in a more professional manner because the training has already covered the particular problem and they are confident in knowing how to solve it.Your customer service department should also have a clear system in place for the problems that require special attention. Your employees need to be able to move the problem onwards, perhaps to a high-positioned manager, swiftly in case they are unable to solve the problem. This will cut the waiting time for the customers and it can prevent the issue from escalating.But remember that a structure should not mean your customer service should become automated. You don’t want to solve a customer enquiry by treating it as a generic problem; you want to deal with each issue as an individual case.Measure customer service performanceA successful customer service department measures performance. Your department needs to have objectives in mind that drive better performance and these objectives should be measurable to some e xtent.When you are using metrics as part of your business, make sure to understand which metrics are the most important. Some of the traditional customer service metrics such as the average handle time don’t reveal to you much about the quality of the service, only the length of the conversation.One crucial metric to keep in mind is customer satisfaction, not just towards the product or the service, but also the customer service experience. It is important to figure out a way in which customers can provide feedback over how their case was handled. Getting back to your customer with a follow-up can show your business truly values them!Measuring customer service performance will also help you fix the problem within your team before they escalate. In some instances, you might find that your business needs to change and redefine its objectives.In addition, don’t focus solely on customer feedback â€" you also need to get feedback from your employees. It is important they are part of the solution when it comes to improving your customer service. It’s a good idea to have a regular meeting to hear what your employees think are the most challenging aspects and what they would like to change in the way the department operates.Have the right tools for dealing with customer service queriesFinally, in order to establish a successful customer service department, you need to invest in proper technology. You need the right tools to support your employees and to guarantee customer satisfaction.The main thing to keep in mind is that customer service comes in many different ways. Modern customers could look to contact you through various means, with the most common ones being:PhoneE-mailThrough your websiteOn your social media channelsOn an online chat platformIt is important to place special attention to these new online customer service models to ensure your customers have a range of options at their disposal.Running an online customer service department will require add itional technical expertise. You want to get the right people to do each job to ensure you provide quality service without any glitches.Options for 24/7 customer service are another important part of successful service. Customers in today’s busy world need to be able to get in touch with businesses outside of office hours. Even if your small business cannot afford to have personnel responding messages directly, you can benefit from an online form or e-mail option. For instance, with the e-mail route, you can always include an automated message to ensure your customer is instantly aware the problem is being solved.If your business has many international customers, it is important to think how you can best help them. You don’t want your customers to have to deal with automated or written responses all the time, so it might be important to establish another department that operates in different international time zones.The most important thing is to focus on speed without neglectin g quality. You want to sort each enquire as soon as possible, but not in a hasty manner. Getting the right software and technology to do the job is an important part of guaranteeing both speed and quality.FINAL THOUGHTSPlenty of businesses out there continue to suffer from the consequences of having a bad customer service department. But in the time of social media and online reviews, emphasis on a good customer service has never been more important. If businesses want to succeed in a modern world, they need to build the foundations of a strong customer service with the steps mentioned above. Focus on these points will not only provide success in customer service, but will help the whole of the business to succeed.Strong and successful customer service is essentially about creating a strong service culture in your business. It is about creating a culture of problem solving and empathy. With the above steps, you can instil the right elements to your business and ensure your customers , as well as your employees, feel how passion and gratitude at the core of your business.

Loans Advances of Dhaka Bank Free Essays

string(58) " to achieve a distinction like the luminaries in the sky\." Home  » Business  » Economics  » Report on Procudure for Distributing Loans and Advance at Dhaka Bank Report on Procudure for Distributing Loans and Advance at Dhaka Bank on March 20, 2013 in Economics [pic][pic]1. a. Introduction Internship program is a pre-requisite for acquiring M. We will write a custom essay sample on Loans Advances of Dhaka Bank or any similar topic only for you Order Now B. A. degree. Before completion of the degree, a student must, undergo the Internship program. As the classroom discussion alone cannot make a student perfect in handling the real business situation, therefore, it is an opportunity for the students to know about the real life situation through this program. The program consists of three phases: 1. The orientation of the Intern with the organization, its function and performance. 2. The project work pertaining to a particular problem or problems matching with the Intern’s area of specialization and organizational requirement. 3. The report writing to summarize the Intern’s analysis, findings and achievements in the proceeding of the followings. 1. b. Objectives of the Report: The report has two objectives: 1. General Objective 2. Specific Objective 1) General objectives of the report: The general objective of the report is to complete the internship. As per requirement of MBA program of Chittagong University, a student need to work in a business organization for two months to acquire practical knowledge about real business operations of a company. 2) Specific objective of the report: The specific objective of this report is to find and analyze the Credit facilities (its outstanding, recovery, classified loans etc), approval and monitoring process of Dhaka Bank Limited, Local office. It will also include gathering an idea about the securities behind the loan facilities and issuing different bank guarantees. The detail objectives of my study are as follows- †¢   To access the credit structure of banks in practice. †¢   To measure the effectiveness of the selected banks in utilization of their available deposit and resources. †¢   To identify the relationship with their customers. †¢   To identify the loan recovery performances of the selected banks. †¢   To find out the deposit utilization problems. †¢   To find out the implementation of credit risk management policy of the selected banks. †¢   To find out the implementation of the credit risk grading manual of Bangladesh bank by the selected banks. To find out the unsound credit according to the credit risk management policy. 1. c. Methodology Methodology of the study: This report is mainly prepared by the secondary sources of information some few primary sources of information like – O Direct observation. O Information discussion with professionals. O Questioning the concerned pe rsons. The secondary sources of my information – O Annual reports of DBL. O Credit rating report of DBL by credit rating information services limited. O Desk report of the related department. O Credit manual information. O Different reference books of the library. O Some of my course elements as related to this report. 1. d . Scope of the study: This report will cover an organizational overview of Dhaka bank. It will give a wide view of the different stages of credit appraisal system of Dhaka bank, starting from the loan application to Loan disbursement and the comparison between standard and existing credit appraisal system of a Bank. The study is organized as follows: †¢   Credit profile of the selected banks. †¢   Loan recovery. †¢   The nature of default. †¢   Credit management and guidelines. †¢   Analysis of the findings and recommendation. 1. e. Limitations There are some limitations I had to face while preparing this report. It is very difficult to collect some of the important data and information. There is some information very secret and the Bank didn’t want to provide this information. But this information may help to build a good report. Another limitation is availability of the data. The bank doesn’t have sufficient documents of the interest amount they collect from different loans. For this there is no specific profit calculation of the credit department. So, These kinds of limitations I faced while preparing the report. . a. Dhaka Bank Limited DHAKA BANK LIMITED was incorporated as a public limited Company on 6th April 1995 under the company act. 1994 and started it’s commercial operation on June 05, 1995 as a private sector bank. The bank started its journey with an authorized capital of Tk. 1,000. 00 million and paid up capital of Tk. 100. 00 million. The strength of a bank depends on its mana gement team. The Employer in Dhaka Bank is proud to have a team of highly motivated, well-educated and experienced executives who have been contributing substantially in the continued progress of the bank. The marketing activities at the Dhaka Bank are very implicit and vast comparing to that of other bank in the country today. The Philosophy of the bank is â€Å"EXCELENCE IN BANKING†. Dhaka Bank is always willing to offer new product features to the client. Besides the applications of these products or services are prepared in a very modern way so that the service can be provided in least time required. The Credit facilities approved by Dhaka Bank are increasing day by day because of its well-organized and trained management and also well-equipped facilities. In recent time banking sector becomes very competitive and without giving good and attractive facilities and service no bank can survive in this time. Dhaka Bank is also trying to provide good service to keep going with this competition. 2. b. Mission Statement: To be the premier financial institution in the country providing high quality products services backed by latest technology and a team of highly motivated personnel to deliver Excellence in Banking. 2. c. Vision Statement: At Dhaka Bank, we draw our inspiration from the distant stars. Our term is committed to assure a standard that6 makes every banking transaction a pleasurable experience. Our endeavor is to offer you razor sharp sparkle through accuracy, reliability, timely delivery, cutting edge technology, and tailored solution for business needs, global reach in trade and commerce and high yield on your investments. Our people, products and processes are aligned to meet the demand of our discerning customers. Our goal is to achieve a distinction like the luminaries in the sky. You read "Loans Advances of Dhaka Bank" in category "Papers" Our prime objective is to deliver a quality that demonstrates a true reflection of our vision- Excellence in Banking. . d. Slogan: Excellence in Banking. 2. e. Company Philosophy The motto or the philosophy of the Bank is â€Å"Excellence in Banking†. Whether in Personal, Corporate, Treasury or Trade transactions of Dhaka Bank Limited is committed to provide the best. Meeting the demand of the bank’s discerning c ustomers is not the sole objective. The Bank endeavor to deliver a quality that makes every transaction a pleasurable experience. Dhaka Bank feels that, if they can meet maximum clientele requirements in less time with efficiency, then they will be able to accomplish a successful business in the world of banking. Their main objective is – they want to provide every single customer service available in today’s banking procedure for their clientele. Thus they can guarantee the excellence in banking to their valuable customers. 2. f. Company Activities and Performances Paid up Capital The paid up capital of Dhaka Bank Limited amounted to Tk. 1,547 million as on December 31, 2008 which was Tk. 100 million when the Bank started its operation. The total equity (capital and reserves) of the Bank as on December 31, 2008 stood at Tk. 3125 million. Deposits A strong deposit base is critical for success of a bank. During the years the Bank has mobilized a substantial amount in deposits in transactional and savings account. The deposit base of the bank continued to register a steady growth and stood at Tk. 48,731 million excluding call as of 31 December 2008 compared to Tk. 41,554 million of the previous year registered a 17% growth. Investment Dhaka Bank has diversified its investment portfolio through Lease Financing, Hire Purchase, and Capital Market Operations besides the investment in treasury bills and Prize Bonds. The emphasis on high quality investment has ensured the bank to maximize its profit. Dhaka Bank Limited is a member of the Dhaka Stock Exchange and Chittagong Stock Exchange. A specialized unit of the Bank, the Investment Division manages the Bank’s portfolio and actively participates in the screen-based on-line trading of both the Stock Exchanges. Profit Dhaka Bank Limited registered an operating profit of Tk. 2,010 million in 2008 compared to Tk. 1,183 million in 2007 making a growth of 70%. After all provisions including general provisions on unclassified loans, profit before tax stood at Tk. 1,531 million. Provision for tax for the year 2008 amounted to Tk. 27 million. The net profit of the bank as on 31 December 2008 stood at Tk. 704 million compared to previous year’s Tk. 580 million making growth of 21%. Earning per share (EPS) was Tk. 46. 06 in 2007 compared to Tk. 45. 17 in 2007. Loans and Advances The Bank implemented the system of credit risk assessment and lending procedures by stricter separation of responsibilities between risk assessment, lending decisions and monitoring functions to improve the quality and soundness of loan portfolio. The Bank recorded a 17 % growth in advances with a local loans and advances portfolio of Tk. 9,972 million at the end of December 2008 compared to Tk. 34049 million at the end of December 2007. As of 31 December 2008, 96. 85 % of the total Bank’s loan portfolio was regular while only 3. 15 % of the total portfolio was non-performing as compared to 1. 64 % of 2007. Bank made required provision as on 31 December against performing loans as per rate and classification norm provided by Bangladesh Bank (se note-2c). The volume of non-performing loans stood at Tk. 1,258 million in 2008 from Tk. 554 million in 2007. Of the total loan provision of Tk. 04 million, Tk. 465 million was general provision, which was 51 % of total provision. The rest Tk. 439 million was against the classified accounts. 1. Non-performing loan 2. Regular Loan A wide range of business industries and sectors con stitutes the Bank’s advance portfolio. Major sectors where the Bank extended credit include steel and engineering, ship breaking, edible oil, sugar, housing and construction, pharmaceuticals, chemicals, electronic and automobiles, energy and power, service industries, trade finance, personal or consumer credit, leasing etc. The Bank continued to support Small and Medium Enterprises (SME) and expended credit facilities to them through its SME Cell. Sector wise allocation of advances reveals a well-diversified portfolio of the Bank with balance exposure in different sectors. High concentration sectors are textile and garment industries with outstanding of Tk. 7,524 million, housing and construction with Tk. 4,093 million, food and allied industries with Tk. 2,949 million and engineering and metal including ship braking with Tk. 1,903 million as at 31 December 2008. Customer Service Customer is in the core of everything a service-oriented company does. Accuracy, reliability, and timely delivery are the key elements of the Dhaka Bank’s service. Well-qualified and experienced officials always prepared to provide efficient, personalized and quality service man Dhaka Bank Limited. The banks prime objective is to provide high quality product and services to the customers. The bank also performs according to the needs of its corporate clients and provides a comprehensive range of financial services to national and multinational companies. International Trade Foreign Exchange International trade constituted the major business activity conducted by the bank. Dhaka Bank offer a full range of trade finance services, namely, Issue, Advising and Confirmation of documentary Credits; arranging forward Exchange cover; Pre-shipment and post- shipment finance; Negotiation and purchase of Export bill; Discounting of bills of Exchange, Collection of bills etc. In the year 2008, Dhaka Bank Limited was active in extending services to their valued clients related with import business. As of 31st December 2008 the import volume was Tk. 49,496 million compared to the volume of 2006 for Tk. 6,277 million marking as increase of 7% from the last year. Dhaka Bank Limited experienced sound growth of export business in 2007 from 2006. The volume of export business rose to Tk. 31,081 million from Tk. 23,269 million in 2007 showing an increase of 34%. Branches Dhaka Bank has opened already 41 branches in different Cities, Places and areas in Dhaka and also in Chittagong, Sylhet, Narayangonj, Norshingdi and Savar. This shows the banks commitment to provide services to their valued customers through an extensive branch network at all commercially important places across the country. They also have planned to open more branches in the sort coming year. These branches are well decorated and well secured with the new technologies. Human Resources and Training The driving force behind Dhaka Bank has always its employees. The bank recognizes that professional development of its people is vital to establishing workers as a provider of quality service. In this regard, the bank have expanded its training facilities and set up a full-fledged training institute at SaraTower, Motijheel, Dhaka. Environmental Management Program The Bank’s Environmental Management Program stipulates adherence with environmental, health and safety regulations and guidelines, refraining from business that impairs the ability of future generations to meet their own needs, assessing an mitigating risks concerning environment, health and safety issues that the bank undertake. Community Service The Bank extends assistance to socio-cultural and community development programs. During the years under review, the Bank had provided support to a number of community welfare programs. At present Dhaka Bank assist the National Hokey Federation. Technologies, Products and Services Dhaka Bank’s products and services are regularly upgraded and realigned to fulfil customer expectation. Their delivery standards are constantly monitored and improved to assure the highest satisfaction. The bank specially emphasizes on the service base on technologies. Because the life became very fast and people want take service within sort time. The consumer-banking sector of the Bank deals with number of tasks related to various services. The products that are recently being offered by the bank are as follows –   Accounts: Dhaka Bank provides the Savings Account; Current Account; Short Term Deposit; Fixed Deposit Receipt etc. or the customers. ATM (Automated Teller Machine): Dhaka Bank ATM Cards enable their valued customers to carry out a variety of banking transactions 24 hours a day. Credit Cards: Dhaka Bank Credit Card has earned wide acceptability and reputation within a very short time. The Bank has developed the process such that it can deliver the Credit C ard within only 7 days against security; for unsecured cards it takes only 10 days. Phone banking: Dhaka Bank phone banking service allows customers to conduct a variety of transactions by simply making a phone from anywhere. Customers can inquire about the balance in their account, check transaction details or request for account statement by fax or e-mail. Locker: By this facility customers can put their valuable things such as jewelry items, valuable papers etc. for the safety reason. Consumer Credit: Dhaka Bank also provides consumer credit facilities with very attractive terms and conditions. Industrial Loan: Loans issued for purchasing equipment, inventories, plants, payrolls etc. Any Branch Banking: By this customers can transact from any branch insight the country. Utility Bill Payment: Customers can pay different utility bill such as phone bill, credit card bill etc. 3. a. Bank: Banks are among the most important financial institutions in the economy. They are the principle source of credit (loanable fund) for millions of households (individuals and families) and for most local units of government. Moreover, for small businesses ranging from grocery stores to automobile dealers, banks are often the major source of credit to stock the shelves with merchandise or to fill a dealer’s showroom with new goods. When the business and consumers need financial information and financial planning, it is the bankers to whom they turn most frequently for advice and council. 3. b. Types of Bank Loans: The banks make a wide variety of loans to a wide variety of customers for many different purposes-from purchasing automobiles and buying new furniture, taking dream vacations and pursuing college education to constructing homes and office buildings. Bank loans may be divided into the following broad categories of loans, delineated by their purpose:   1. Real Estate Loans, which are secured by real property-land, buildings, and other structures- and include short-term loans for construction and land development and longer-term loans to finance the purchase of farmland, residential, and commercial structures etc. 2. Financial institution Loans, including credit to banks, insurance companies, finance companies, and other financial institutions. 3. Agricultural Loans, extended to farm and ranch operations to assist in planting and harvesting crops and to support the feeding and care of livestock. 4. Commercial and Industrial Loans, granted to business to cover such expenses as purchasing inventories, plant, and equipment, paying taxes, and meeting payrolls and other operating expenses. 5. Loans to Individuals, including credit to finance the purchase of automobiles, homes, appliances and other retail goods to repair and modernize homes, cover the cost of medical care and other personal expenses, either extended directly to individuals or indirectly through retail dealers. 6. Lease Financing Receivables, where the bank buys equipment or vehicles and leases them to its customers. Among the categories, the largest volume is in the real estate loans. The next largest category is commercial and industrial loans. 7. Asset-based Loans, loans secured by a business firm’s assets, particularly accounts receivable and inventory. Installment Loans, credits that is repayable in two or more consecutive payments, usually on a monthly or quarterly basis. 9. Letter of credits, a legal notice in which a bank or other institution guarantees the credit of one of its customers who is borrowing from another institution. 0. Retail Credit, smaller-denomination loans extended to individuals and families as well as to small business. 11. Term loans, credit extended for longer than one year and designed to fund longer-term business investments, such as the purchase of equipment or the construction of new physical facility. Term Loans are designed to fund long-and medium-term business investments, such as the purchase of equipment or the construction of physical facilities, cov ering a period longer than one year. Usually the borrowing firm applies for a lump-sum loan based on the budgeted cost of its proposed project and then pledges to repay the loan in a series of installment. 12. Working Capital loan, provide businesses with short-run credit, lasting from a few days to about one year. Working Capital Loans are most often used to fund the purchase of inventories in order to put goods on shelves or to purchase raw materials; thus, they come closest to the traditional self-liquidating loan described above. Frequently the Working Capital Loan is designed to cover seasonal peaks in the business customer’s production levels and credit needs. 3. c. Credit Analysis: The division of the bank responsible for analyzing and making recommendations on the fate of most loan applications is the credit department. This department must satisfactorily answer three major questions regarding each loan applicat 1. Is the Borrower Creditworthy and how know that? The question must be dealt with before any other is whether or not the customer can service the loan- that is, pay out the credit when due, with a comfortable margin for error. This usually involves a detailed study of six aspects of the loan application: – Character   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   🙠 well defined purpose for loan request and a serious intention to repay), Capacity   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   🙠 proper authority to request for the loan and legal standing to sign a loan agreement), Cash   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   🙠 ability to generate enough cash, in the form of cash flow), Collateral   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   🙠 enough quality assets to provide adequate support for the loan), Conditions   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   🙠 aware borrower’s line of work and also economic conditions), and Control   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   : All must be satisfactory for the loan to be a good ne from the lender’s point of view. 2. Can the loan agreement be properly struc tured and documented so that the bank and depositors are adequately protected and the customer has a high probability of being able to service the loan without excessive strain? The loan officer is responsible to both the customer and the Bank’s depositors and stockholders must seek to satisfy the demands off all. This requires, first, the drafting of a loan agreement that meets the borrower’s need for funds with a comfortable repayment schedule. The borrower must be able to comfortably handle any required loan payments, because the bank’s success depends fundamentally on the success of its customers. If a major borrower gets into trouble because it is unable to service a loan, the bank may find itself in serious trouble as well. So, the bank’s loan officer must be a financial counselor to customers as well as a conduit for their loan applicants. 3. Can the bank perfect its claim against the assets or earnings of the customer so that, in the event of default, bank funds can be recovered rapidly at low cost and with low risk? While large corporations and other borrowers with impeccable credit ratings often borrow unsecured, with no specific collateral pledged behind their loans except their reputation and ability to generate earnings, most borrowers at one time or another will be asked to pledge some their assets or to personally guarantee the repayment of their loans. Getting a pledge of certain borrower assets as collateral behind a loan really serves two purposes for a lender. If the borrower cannot pay, the pledge of collateral gives the lender the right to seize and sell those assets designated as loan collateral, using the proceeds of the sale to cover what the borrower did not pay back. Secondly, collateralization of a loan gives the lender a psychological advantage over the borrower. Because specific assets may be at the stake a borrower feels more obligated to work hard to repay his or her loan and avoid losing valuable assets. The most popular assets pledged as collateral for bank loans are- Accounts Receivable, Factoring, Inventory, Real Property, Personal Property, Personal Guarantee etc. . d. Loan Review: Banks today use a variety of different loan review procedures; nearly all banks follow a few general principles. These include: 1)  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Carrying out reviews of all types of loans on a periodic basis- for example, every 30, 60, or 90 days the largest loans outstanding may be routinely examined, along with a random sample of smaller loans. 2)  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Structuring the loan review process carefully to make sure the most important features of each loan are checked. )  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Reviewing most frequently the largest loans, because default in these credit agreements could seriously affect the bank’s own financial conditions. 4)  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Conducting more frequent reviews of troubled loans, with the frequency of review increasing as the problems surrounding any particular loan increase. 5)  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Accelerating the loan review schedule if the economy slows down or if the industries in which the bank has made a substantial portion of its loans develop significant problems. 3. e. Handling Problem Loans: Inevitably, despite the safeguards most banks build in their lending programs, some loans on a bank’s books will become problem loans. Usually this means the borrower has missed one or more promised payments or the collateral pledged behind a loan has declined significantly in value. The process of recovering the bank’s funds from a problem loan situation- suggests the following key steps: 1)  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Always keeps the goal of loan workouts firmly in mind: to maximize the bank’s chances for the full recovery of its funds. )  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The rapid detection and reporting of any problems with a loan are essential: delay often worsens a problem loan situation. 3)  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Keep the loan workout responsibility separate from the lending function to avoid possible conflicts of interest for the loan offers. 4)  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Estimate what resou rces are available to collect the troubled loan. 5)  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Loan workout personnel should conduct a tax and litigation search to see if the borrower has other unpaid obligations and many other processes. CREDIT MANAGEMENT: POLICY PROCEDURES Introduction: In general, a banking system aggregates a high number of low value deposits to fund enterprises with a smaller number of high value loans. This intermediation through a well functioning bank helps to achieve some economic benefits for the depositors, the borrowers and above all — the economy in the following ways: The depositors: †¢ Higher return †¢ Lower risk †¢ Greater liquidity The borrowers: †¢ Availability of fund for all credit worthy borrowers †¢ Thus allows to enterprises grow and expand The economy Economic growth is maximized as the banks channels the country’s scare financial resources into those financial opportunities with maximum return †¢ Thus profitable enterprises receive funding, grow and expand. †¢ Loss making enterprises are refused funding and allowed to go out of the business – thus saving the economy from drainage of resources. The bank must allocate loans effectively for achieving these broa d objectives of the economy and the pre-requisites are: †¢ Banks are able to identify reliably those enterprises that can repay their loans. Banks allows loans to those enterprises likely to yield high return and deny loan to those likely to yield low or negative returns. While identifying profitable enterprises, the bank – in fact – identifies risks of the borrower and business in order to allow loan in the context of its risk – return profile. Credit risk management (CRM) is a dynamic process, which enables banks to proactively manage loan portfolios. Four major areas of CRM are: †¢ Policy – lending guidelines †¢ Procedure – evaluating viability and associate risks of business enterprises. Organizational structure – segregation of risk taking and risk approving authority †¢ Responsibility – decision making and accountability A clear understanding of the four areas are crucial for maximizing bank’s earning by carefully evaluating credit risks and attempting to minimize those risks. 4. a. Policy objectives: 1) Maximize Bank’s earning from loan portfolio 2) Improve quality of loan portfolio to maximize earnings by: a) To keep non-performing assets below 10% b) Arresting new loans to become classified. ) Utmost emphasis on loan sanctioning is to be given in order to improve quality of the loan portfolio. Credit facilities are to be considered solely on viability of business / enterprises / project / undertaking having adequate cash flows to adjust the loans, and management capacity of the borrower to run the business profitably. 4) Evaluate credit risks before sanctioning, which may hamper generation of the projected cash flows of the borrower and might delay or hinder repayment of bank’s loan. ) Monitoring continuously performances of the financed projects / business / enterprises will be bank’s main trust for ensuring repayment of the loan, and receiving early warn ing (EL) for taking timely corrective measures. 6) Price the loans on the basis of loan pricing module of the bank focusing on risk rating of the borrower. 7) Strict adherence to Bangladesh Bank’s policy guidelines 4. b. Lending guidelines As the very purpose bank’s credit strategy is to determine the risk appetite of the bank, so bank’s focus should be to maintain a credit portfolio to keeping in mind of our risk absorbing capacity. Thus its strategy will be invigoration loan processing steps including identifying, measuring, containing risks as well as maintaining a balance portfolio through minimizing loan concentration, encouraging loan diversification, expanding product range, streamlining security, insurance etc. as buffer against unexpected cash flow. Types of credit facilities Bank will go for: †¢ Term financing for new project and BRME of existing projects (Large, Medium, SE) †¢ Working capital for industries, trading, services and others (Large, Medium, SE) †¢ Import and export Finance Lease Finance †¢ Consumer Finance †¢ Fee Business †¢ Islamic mode of finance Single borrower/ Group limits / Large Loans / Syndication The limit for single client / group under one obligor concept will be as under: 1. The total credit facilities by a bank to any single person or enterprise or organization of a group shall not any point of time exceed 35% of the bank’s total capital sub ject to the condition that the maximum outstanding against fund based financing facilities (fund facilities) shall not exceed 15% of the total capital. 2. Non-funded credit facilities, e. g. etter of credit, guarantee etc. can be extended to a single large borrower. But under no circumstances, the total amount of the funded and non-funded credit facilities shall exceed 35% of bank’s total capital 3. However, in case of export sector, single borrower limit shall be 50% of the bank’s total capital. But funded facilities in the form of export credit shall not 15% of the total capital   Large loan 1. Loan sanctioned to any individual or enterprise or any organization of a group amounting to 10% or more of bank’s total capital shall be considered as large loan. 2. The bank shall be able to sanction large loans as per the following limits set against their respective classified loans: |Rate of net classified loans |The highest rate fixed for large loans against bank’s total | | |loans advances | |Up to 5% |56% | |More than 5% but up to 10% |52% | |More than 10% but up to 15% |48% | |More than 15% but up to 20% |44% | |More than 20% |40% | 3. In order to determine the above maximum ceiling for large loans, all on-funded credit facilities e. g. letter of credit, guarantee etc. shall also be considered to arrive 50% credit equivalent. However the entire amount of non-funded credit facilities shall be included while determining the total credit facilities provided to an individual or an enterprise or an organization or a group. 4. A Public Limited Company, which has 50% or more public share holdings, shall not be considered as an enterprise / organization of any group. 5. In case of credit facilities provided against government guara ntees, the aforementioned restrictions shall not apply 6. In the case of loans backed by cash and excusable securities (e. g. FDR), the actual lending facilities shall be determined by deducting the amount of such securities from the outstanding balance of the loans. 7. Banks shall collect the information to the borrowers from Credit Information Bureau (CIB) of Bangladesh Bank before sanctioning, renewing or rescheduling loans to ensure that credit facilities are not provided to defaulters. 8. Banks shall perform Lending Risk Analysis (LRA) before sanctioning or renewing large loans. If the rating of an LRA turns to be â€Å"marginal†, a bank shall not sanction large loan, but it can consider renewal of an existing large loan taking into account other favorable conditions and factors. However, if the result of an LRA is unsatisfactory, neither sanction nor renewal of large loans shall be considered. 9. While sanctioning or renewing large loan, a bank shall assess borrower’s overall debt repayment capacity taking into consideration the borrower’s liabilities with other banks and financial institutions. 10. A bank shall examine its borrower’s Cash flow Statement, Audited Balance Sheet, income Statement and other financial statement to make sure that the borrower has the ability to repay the loan. Term Financing and Syndication Like large volume of loan, long term financing is one of the riskiest areas of the bank because of long duration of repayment. Long duration casts uncertainties on repayment as variable with which financial and other projections are made very widely in a dynamic global economic scenario. Thus utmost care is to be exercised while considering long term financing †¢ Long term relationship with the borrower is prerequisite for considering term financing †¢ Due diligence is to be exercised for accessing viability of the projects in terms of Management ability, Market gap, Technical suitability, Financial viability. †¢ Information on projects should be adequate and reliable †¢ Minimum information for project viability analysis is to be given. Syndication Syndication means joint financing by more than one bank to the same clients against a common security basically, to spread the risk. It also provides a scope for an independent evaluation of risk and focused monitoring by the agent / lead bank. In syndication financing banks also enter into an agreement that one of the lenders may act as Lead Bank, who has to co-ordinate the activities at various stages of handling the proposal i. e. appraisal, sanction, documentation sharing of the security, disbursement, inspection, follow – up, recovery etc. it may also call meetings of syndication members, whenever necessary to finalize any decision Discouraged business types In the context of present economic situation vis-a-vis government policy as well as market scenario, the following industries and lending activities are considered as discouraged †¢ Military Equipment / Weapon Finance †¢ Highly leveraged Transactions †¢ Finance of speculative business Logging, Mineral Extraction/ Mining or other activity that is ethically or environmentally sensitive †¢ Lending to companies listed on CIB black list or known defaulters †¢ Counter parties in countries subject to UN sanctions †¢ Share lending †¢ Taking an equity stake in borrowers †¢ Lending to holding companies †¢ Bridge loans relying on equity / debt issuance as a source of repayment Loan facility parameters Size: Funded: maximum 15% of Bank’s total capital : Funded + Non Funded: 1)  Ã‚  Ã‚  Ã‚  Ã‚   Shall not exceed 35% of bank’s total capital 2)  Ã‚  Ã‚  Ã‚  Ã‚   Maximum 50% of Bank’s total capital for export sector. (Funded facility shall also not exceed 15% of bank’s total capital). Tenor: Short term: Maximum 12 months Medium Term: Maximum 5 years   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Long Term: Maximum 15 years Margin: To be determined by Banker Customer relationship and nature of business. Security: Return of Banks funding to any business is ensured primarily on the cash flow of the business. A smooth flow of cash in the business requires efficient management competence in conducting the business in a given market. However as the market never remains stable owing to various uncontrollable factors, the continuity of well-managed business cash flow is difficult to visualize in the long run. As such to ensure realization of Banks finance in case of any eventuality, other adequate security coverage deemed necessary with a view to protects interest of the bank. General Covenants Bank shall not extend any credit facility to any defaulter as defined in the bank company act 1991(clean CIB report required. ) †¢ The borrower shall have valid Trade license, †¢ In case of partnership firm there must be a partnership deed duly notarized / registered. †¢ Limited Company must be registered with the Registrar of Joint Stock Company. †¢   Directors and other loans will be subordinated to Dhaka Banks loan. Directors loan (if any) will be interest free and no dividend will be declared/paid before full adjustment of Term Loan of Dhaka Bank. †¢ The borrower shall submit annual audited/un-audited/projected financial statements regularly where applicable. †¢ The borrower shall maintain current ratio of not less than 1. 5 times.. The borrower shall obtain and maintain in full force and effect all Government of Bangladesh (GOB) authorizations, licenses and permits required to implement and operate Borrowers business. †¢ The borrower shall maintain all insurance as detailed in Loan Documents. †¢ The borrower shall maintain satisfactory swing/turnover of the limit in case of continuous loans/advance. †¢ The borrower shall pay all fees , duties , taxes etc, that are due to the Government of Bangladesh (except where waivers or deferrals have been gr anted by Government of Bangladesh) when due. †¢ The borrower shall not create any charge, mortgage or any encumbrances of any other security interest over any of its assets without the prior written consent of the Bank. The borrower shall not avail any credit facility from other source without the prior written consent of the bank. †¢ The borrower shall not make any amendment/alteration in the Company’s Memorandum Articles of Association without obtaining prior approval of Dhaka Bank Ltd in writing. †¢ The borrower shall not furnish any corporate guarantee to other firm/company without Banks permission. Events of Default Bank will have the right to call back the Loan/Advance in the event of default under the following circumstances: †¢ Failure to repay †¢ Breach of Covenants of the loan agreement. †¢ Bankruptcy or liquidation or insolvency event affecting the Borrower. †¢ Occurrence of a material adverse change in the financial position of the Borrower. Any change in GOB directives, which in the opinion of the Lenders would prejudice the Borrowers ability to meet the financial obligations in respect of this facility, †¢ Any security interest over any asset of the Borrower becomes enforceable or any execution or distress is levied against or any person is entitled to or does take possession of the whole or any part of the assets or undertakings. Facility Wise Charge Documents %3 |L/C |LTR |BG |TL |CC Hypo/CC Pledge (Key Stock to | | | | | |Bank) | |1. Promissory Note|1. Promissory Note |1. Promissory Note |1. Promissory Note |1. Promissory Note | |2. Letter of |2. Letter of Undertaking |2. Letter of Undertaking |2. Letter of Undertaking |2. Letter of Undertaking | |Undertaking | | | | | |3. A/C Balance |3. A/C Balance confirmation |3. A/C Balance confirmation |3. A/C Balance confirmation |3. A/C Balance confirmation Slip | |confirmation Slip |Slip |Slip |Slip | | |4. Letter of |4. Letter of Continuity |4. Letter of Continuity |4. Letter of Continuity |4. Letter of Continuity | |Continuity | | | | | How to cite Loans Advances of Dhaka Bank, Papers

Nutrition Workout Log free essay sample

Did you meet your nutritional goal? Explain why you did or why you did not meet your goal. Yes I met my goal because I only drank one can of soda for dinner in a whole day. Usually I drink about 3 a day, so I’m trying to lower my soda intake everyday. Explain why your nutritional goal is important to maintain health. My nutritional goal is important to maintain good health because the acid is high in soda. I realized that soda eats the inner layer of your stomach and also eats the enamel off your teeth. Did you encounter any challenges as you strived to meet your goal? Yes, It was hard for me to reach my goal because im used to drinking soda multiple times a day. I started drinking more water so it got my mind off of drinking soda. Did pursuing your nutritional goal enhance your physical activity in any way? Why or why not? Yes, when I drank less soda I realized that I wasn’t as tired, and also wasn’t as hungry. We will write a custom essay sample on Nutrition Workout Log or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page When I worked out I had more energy and felt better about myself. Fitness Test Comparison: (worth 20 points) Repeat the body composition fitness test from the Getting Started lesson. Compare your original body composition result (body mass index or BMI) with your current body composition result(body mass index or BMI). Write out your original score and status, along with your current score and status. Original score ___26. 2_______ Current score ___24. 7________ Did your results improve? Why or why not? Yes my results improved since the beginning. I’ve been working out more and eating healthier food to try and make myself better off in the long run. Date Warm-Up Physical Activity Intensity (Light, Medium, or High) Cool-Down Mins 10/17/12 Body stretches Running Medium- High

Business Report on Commonwealth Bank Australia

Write an article about Bluetooth technology and applications Essays

Write an article about Bluetooth technology and applications Essays Write an article about Bluetooth technology and applications Essay Write an article about Bluetooth technology and applications Essay Find resources on this subject from the e-Library and the web.Choose two resources from the e-library and one from the web.Make notes from resources (by writing some short phrases under different headings, or drawing a mind map).Write your answer from your notes, NOT directly from the resources. This will help you to use your own words in your answer. Make sure you don’t copy text directly from any of your sources, unless you use quotation marks and give a reference.Make sure that your resources are up to date.You should structure your answer as follows: ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   An Abstract.(3 marks) ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   A keyword list.(2 marks) ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   An introduction.(3 marks) ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   the body of the report should cover the following points:o  Ã‚   Why we need it?o  Ã‚   Standard and protocolo  Ã‚   Featureso  Ã‚   Uses (applications)o  Ã‚   Deploymento  Ã‚   Potential drawbacks(12 marks) ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   A conclusion.(3 marks) ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   A references list giving full references for the three websites that you selected. (if not exactly two resources from the e-library and one from the web then no marks given for this part)(3 marks) ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Your answer should use correct grammar, spelling and punctuation.(2 marks) ·Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Your answer should use headings and subheadings(2 marks)Your answer to this question should be between 1000 and 1300 words (excluding the references list) and you should state how many words you have used. You will lose marks if you exceed 1300 words or do not give a word count.Recorces from E-library.1-Public buses play an important role in public transportation in most parts of the world and it is still the dominant public transportation mode in some regions. Nowadays, as people switch to a mobile lifestyle, they spend significant amount of ti me on the traveling to work, back and forth. However, not much research has been done on how to provide some on-board service for those commuters in the public bus. This paper presents a Bluetooth-based system which is inexpensive, yet flexible, and scalable to serve commuters in a personalized manner using Bluetooth enabled mobile phones. However, from the Bluetooth specification, one Bluetooth dongle can connect to at most seven other Bluetooth devices. As we expect more than 7 users to use the services provided in the Bluetooth-based system (a full double-deck bus can carry around 100 passengers), we need to work out an effective scheduler to schedule all the private services on the Bluetooth servers in the bus. This paper also describes a scheduling algorithm that exploits the park mode feature of the Bluetooth specification to allow more users to have access to the Bluetooth services on the bus2-The article reports on Bluetooth 4.0, a new version of the Bluetooth technology tha t will enable transfer rates of 100 megabits per second and provide the option to use IEEE 802.11n radios. The low-energy Bluetooth will conserve energy by turning off the radio when not in use and may be used in small devices such as wristwatches. Testing for interoperability between devices is scheduled for completion by the end of June 2010, at which time the Bluetooth Special Interest Group expects to adopt the Bluetooth 4.0 standard.